Delivery Information

 

At Venusfurniture.ca, we strive to provide the best home delivery service by partnering with reliable, professional delivery teams in your area. We'll carefully select the best delivery options for your order to make sure everything arrives safe and sound

 

Furniture & Mattresses

The delivery team will uncrate or unpack your new furniture/mattress, set it in place in the room of choice and remove all packaging/debris (with the exception of items marked "Customer Assembly Required"). Delivery teams are not able to remove or disassemble any existing furniture. If you need assistance building Assembly Required items, please contact our Customer Care team who can help provide assembly services at competitive rates in many regions across Canada.

 

 

Scheduling Your Delivery

During the checkout process, you can often select the ideal delivery date that works for you based on availability in your area. If your order is being shipped from multiple delivery warehouses or directly from the manufacturer, our customer care team will contact you to confirm your delivery date details.

Once your order is complete, you will receive an order confirmation email which will specify your estimated delivery date(s). We'll contact you if this date changes for any reason.

Please contact our Customer Care team at least 72 hours before your delivery date if you would like to make any changes.

Preparing for your Delivery

The name on the order must match the government-issued photo ID of the person receiving the delivery. If the purchaser (credit card holder) is NOT going to be home at the time of delivery, please notify us in advance.

If you're having your product delivered somewhere else, or you'd like to have someone else receive it for you, we'll need to confirm those details with you at least 72 hours prior to delivery.

The delivery warehouse will contact you the day before or morning of delivery to advise the time window (with the exception of small parcel/threshold deliveries). Regrettably, due to the volume of deliveries that must be routed each day, it is impossible to give exact times.

Prior to ordering and delivery, pre-measure your doorways, entrances, hallways and staircases to ensure your new product will fit. A restocking fee will apply if unwrapped furniture, mattresses, appliances or electronics do not fit through the doorway or in the space intended. Pin hinged doors can be removed to complete delivery. However, carpentry work such as removing doorway moldings, banisters, etcetera, cannot be done. All pictures in narrow hallways or stairs should be removed by you.

Delivery associates are required to wear safety footwear at all times and cannot remove their boots, but will put on protective boot covers and/or provide covering to protect your floors.

Please ensure your driveway and walkways are cleared to accept the delivery (i.e. snow & ice). As well please clear the path inside your home to the area where your purchase is to be placed.

During your Delivery

To help protect you from theft and fraud, we require the person listed on the order be on hand, show valid government-issued photo ID and provide their matching signature at the time of delivery.

We request all of our customers to please inspect their order upon receipt for any visible signs of packaging damage, product damage, incorrect product or missing parts before signing the proof of delivery document and before assembling the product.If any damage is found, please specify these issues on the proof of delivery before signing for the order.

Any damages or missing pieces must be reported within 24 hours of delivery by contacting our customer care team via email. When reporting a damage, please include photos as well as a detailed description of the issue.